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Privacy Policy

Effective Date: August 17, 2025
Last Updated: August 17, 2025

Introduction

Thank you for visiting Ezzx Book Store at www.ezzx.com ("Website"). If you continue to browse and use the Website, you are deemed to have agreed to this Privacy Policy.

Ezzx Book Store ("we," "our," or "us") is committed to protecting your privacy and treats your Personal Data seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

The terms "we", "us" and "our" shall refer to Ezzx Book Store. The term "you" refers to the customer visiting the Website and/or ordering through us via the Website or through our customer service agents.

Unless stated otherwise, this Privacy Policy applies to all information that we have about you and your account. If you choose to visit the Website, your visit and any dispute over privacy is subject to this Privacy Policy and the Terms of Use on the Website.

Collection and Use of Personal Data

Pursuant to the Personal Data Protection Act 2010, this Privacy Policy outlines the rights, interests, obligations and duties of all parties involved in the collection, recording, holding, storing or processing, and disclosure of information that we may collect about you through the Website.

We will not collect any Personal Data about you unless you voluntarily choose to provide us with it (e.g. by registering as an Ezzx member, accessing the Website, making purchases, taking surveys, participating in contests, and/or communicating with our Customer Service), provide your explicit consent, or unless otherwise permitted by applicable laws and regulations for the protection of your Personal Data.

Personal Data We May Collect

When you interact with our website, we may collect:

Personal Information

  • Name and gender
  • Identity card number (if required)
  • Contact information (email address, phone number)
  • Postal address
  • Billing and payment information (credit card or bank account information)
  • Account credentials (username, password)
  • Purchase history and preferences
  • Communication records with customer service
  • Other personal data relevant to registration and/or provisioning of your account, surveys, promotions and/or other purposes

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

In all cases, the details requested via the Website are necessary to provide an optimal service to you. In cases where you do not provide the requested details, we cannot guarantee that the information and services provided will fully satisfy your needs.

How We Use Your Information

By accessing the Website and/or providing your information, you expressly consent that your details will be used by us for the following purposes:

  • Process orders and deliver digital products - including sending emails and/or text messages to inform you of delivery status
  • Improve the shopping experience and website content by incorporating information relevant to you
  • Provide customer support and respond to your queries
  • Process order returns and refunds
  • Manage your account and maintain customer records
  • Contact you if there is any problem with your orders or for other logistical reasons
  • Marketing and promotional activities - send you commercial information by email, SMS or MMS about new products, special offers, and news relating to Ezzx Book Store
  • Market surveys, trend and statistical analysis
  • Prevent fraud and ensure security - for security and crime prevention purposes, risk management
  • Comply with legal obligations - meeting any legal or regulatory requirements and making disclosures under applicable law
  • Credit assessments and background investigations as deemed necessary
  • Administer participation in contests/programs organized by us
  • Handle reports for lost items, customer complaints and taking appropriate action

We use this information to improve our services and notify you of updates. This information is not shared with other organisations for any reason, commercial or business, without your prior explicit consent.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

  • Payment processing
  • Email delivery services
  • Website hosting and maintenance
  • Analytics and performance monitoring

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure user safety
  • Investigate potential violations of our terms

Transferring Personal Data Outside Malaysia

It may be necessary, for any of the aforementioned purposes, to transfer your Personal Data to locations outside Malaysia or to disclose to business partners, service providers and/or relevant authorities, who may be located within or outside Malaysia. We ensure appropriate safeguards are in place for such transfers in accordance with local data protection laws. You hereby understand and consent to the transfer of your Personal Data out of Malaysia, if applicable. If you do not agree with this, please send written notice to us at hello@ezzx.com.

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Limited access to personal information
  • Employee training on data protection
  • Administrative and technical precautions to prevent loss, theft, misuse and unauthorized access

All transactions via the Website will be performed via secure payment systems.

Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve user experience
  • Enable certain website functionalities

You can control cookies through your browser settings, though this may affect website functionality.

Email Communications

To enable you to take advantage of related opportunities on the Website, we may send you emails containing information about your interests. For example, if you have searched for specific templates and saved your cart without purchasing, we may send reminder emails. We believe these email messages provide useful information about special offers available through the Website. You will have the opportunity to choose not to receive these email messages in any such email we send.

Your Rights and Choices

You have the right to:

  • Access and review your personal information held by us
  • Request corrections to inaccurate, incomplete, misleading or out-of-date data
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Withdraw consent for data processing at any time by sending written notice to hello@ezzx.com

You are responsible for ensuring that the Personal Data you provide us is accurate, complete and not misleading and that such Personal Data is kept up to date. We shall endeavor to make it easy for you to keep your information accurate, complete and up to date by accessing your profile page on the Website.

To exercise these rights, contact us at hello@ezzx.com.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Purchase records may be retained for accounting and tax purposes as required by law.

Third-Party Links

Our website may contain links to third-party websites with confidentiality policies that are different from this Privacy Policy. We are not responsible for the privacy practices of these external sites and shall not be liable for the content or practices of linked websites. We encourage you to review their privacy policies before providing any personal information.

If you use any chat rooms or forums on the Website, you should be aware that any Personal Data you submit can be read, collected, and used by other users and could be used to send you unsolicited messages. We shall not be responsible for the Personal Data that you choose to submit in such forums.

Children's Privacy

We may not knowingly collect Personal Data from children without prior parental consent if required by applicable law. We will only use or disclose Personal Data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of "child" or "children" shall be in accordance with the applicable local laws.

Withdrawal of Consent

Notwithstanding anything to the contrary, you may at any time withdraw your consent to us processing any Personal Data by sending written notice to hello@ezzx.com within the period prescribed under the Personal Data Protection Act 2010. We shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of our other legal obligations.

If you do not wish to have your personal data shared with any other party or if you do not wish to be solicited for products offered by us, kindly inform us in writing at hello@ezzx.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications for material changes
  • Updating the "Last Updated" date

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ezzx Book Store
Email: hello@ezzx.com
Website: www.ezzx.com
Address: D-06-06, Sunway Nexis, 1, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

This privacy policy is designed to comply with the Personal Data Protection Act 2010 and general privacy regulations. Please consult with a legal professional to ensure compliance with specific laws in your jurisdiction.